We know it can be frustrating when there’s something wrong with your ingredients. Report it quickly and easily in our help centre by clicking “get help with this box”.
We try our best to avoid this, so thank you for being understanding when an accident does happen.
On the Website:
Log into My Gousto and click ‘Get help with your box’ and follow the steps in our self service tool.
On the App:
From the ‘Home’ screen, tap ‘Any issues with this box?’ and follow the steps in our self service tool.