Our courier partners are responsible for making sure all deliveries reach our customers on their delivery day. If they can’t deliver a box, the couriers will follow their processes to dispose of or redistribute these boxes.
Since December 2020, we’ve partnered with a charity called FareShare to make sure surplus ingredients from our factories don’t go to waste. FareShare redistributes unused food to vulnerable people, and in August 2021 DPD began routing any failed Gousto boxes to FareShare warehouses so they can be donated to charities and community groups that support vulnerable people across the UK. In the last 3 years, nearly 40 tonnes of food have been donated this way.
We’re also working closely with our other courier partners to expand this even further.