Our courier partners are responsible for making sure that all deliveries reach our customers on their delivery day. If they can’t deliver a box for any reason, the couriers will follow their own processes regarding disposal or redistribution of these boxes.
Since December 2020 we’ve partnered with a charity called FareShare to make sure surplus ingredients from our factories don’t go to waste. FareShare redistributes unused food to vulnerable people, and in August 2021 DPD began routing any failed Gousto boxes to FareShare warehouses so they can be donated to charities and community groups that support vulnerable people across the UK.
We are also working closely with our other courier partners to expand this even further.