While every effort will be made to deliver your box to you personally, we appreciate that there may be times when you need to pop out, or you know you’ll be out on delivery day. When this happens your driver will leave your box in your safe place.
Due to the perishable contents of your Gousto box, our drivers are instructed not to leave them in places that could impact the quality of your ingredients and therefore can’t accept the following options as a ‘Safe Place’:
- In or around bins/bin cupboards/boxes.
- Through windows or over fences.
- Inside your home/delivery address.
- Anywhere too exposed to the elements, like the top of Snowdon or Brighton Beach.
Appropriate safe places could include:
- With a neighbour.
- Your front/rear porch.
- A shed or outbuilding.
If you’re not sure whether your preferred safe place is suitable, please contact our customer care team.