There are a couple of reasons why your discount hasn’t been applied to your account, usually, it’s if the discount code you’re using has expired or if you already have an existing discount applied to your account.
Please note that our introductory offers are applicable to new customers only - if you have an existing account, this won’t apply to your account.
If you’d like to check why your discount didn’t work, please contact our customer care team who can look into this for you.