Despite our best efforts, occasionally things might go wrong with your box and we understand that you’d like a replacement.
Please reach out to our customer care team so they can make sure any problems are resolved appropriately.
To get a replacement box, order a one-off box, and you’ll receive the next box in the next 3-4 days, depending on when you placed your order.
This is the best option we have for replacing your box right now. But we’re working hard to provide better options for customers who need a replacement box more urgently - so watch this space.