Please see this article for help on updating your payment information.
Pay by card?
If you pay by card, we will request a pending payment at 12 noon, 4 days before your delivery date. This means your bank will put the money aside ready for payment at the cut-off point the following day, however it remains in your bank account at this point.
If this pending payment isn’t successful, we’ll send you an email to let you know so you can make sure there are valid payment details on your account before we request payment at the cut-off point. This should be before 11am, 3 days before delivery.
Pay by PayPal?
If you pay via PayPal, we will request payment at 12 noon, 3 days before delivery. If this payment is unsuccessful, your box will still be processed due to the way our PayPal payment system works, however, your Gousto account will go into a negative balance which will need to be paid by card.
Following a failed PayPal payment, the billing agreement between you and Gousto will automatically cancel and you will need to update your payment details to pay via card moving forward.