Depending on what stage your box is at, you can either update your safe place through your Gousto account or directly with the courier.
If your box hasn’t passed the cut off (12 noon, 3 days before delivery), you can update your safe place instructions by logging on to your account and editing your address.
On the Website:
Step 1 Log into your Gousto account and click My Gousto
Step 2 Select the ‘Account Details’ tab and then ‘Edit’ next to your delivery address.
Step 3 You will see a section saying ‘If you’re not in, where should we leave your box?’ – pick an option from the drop-down list, or select ‘Other’ to enter your own safe place.
Step 4 Click ‘Save’
On the App:
Step 1 Log into your app and tap 'Profile' then 'Account details'.
Step 2 Tap the arrow next to your safe place address.
Step 3 Scroll down and under 'Delivery preference' specify where you would like our courier to leave your box if you aren't in.
If your box has already passed the cut off (12 noon, 3 days before delivery), you will need to contact the courier directly. Just click the link you receive via text from the courier on your delivery day.
Note: Please be as clear as possible when providing your safe place instructions. Make sure you give enough details to help the driver deliver your box safely. If the driver can’t find a suitable place to leave the box, they may return it to their depot.