If you’ve seen a charge you didn’t plan for in your bank statement, have a look to see if those charges are listed as Pending or Completed transactions. Pending transactions may be reversed within a few days.
Funds for your order will be reserved in your bank account 24 hours before the payment is taken. This makes sure the money is available so you don’t miss your Gousto box. Don’t worry, you can still cancel, skip or amend your order, as long as it’s before your cut-off time (midday, three days before your box is delivered). If you cancel your order before the cut-off, the reserved funds will be released automatically.
If there are more than one completed transaction, you may want to double-check if you’ve ordered multiple boxes. You can do this by checking your order history on the Gousto app or website, by heading to 'Upcoming Deliveries'
On the Website:
On the App:
