The health of our staff and our customers is our number one priority. We’ve put a number of measures in place to keep everyone safe and make sure you still get your boxes delivered.
For further information please take a look at our coronavirus articles linked below:
- Is Gousto service affected by Coronavirus?
- What is Gousto doing to protect against Coronavirus?
- Can Coronavirus be spread on food?
- Can I have a contactless delivery?
- What should I do if a recipe is sold out on the day I want my delivery?
- Is Gousto affected by lockdown?
- How does a delivery day discount work?
Is Gousto service affected Coronavirus?
We're committed to delivering your Gousto box and maintaining a high-quality service throughout this unprecedented situation. Please bear with us as we navigate lockdown demand, Brexit, and supply chain complications from the global pandemic. We’re working hard to reduce the impact on our customers, and we really appreciate your patience.
We are following the current guidelines from the NHS, World Health Organisation (WHO) and the European Food Safety Authority to make sure your recipes are delivered safely to your door. We will of course share any updates as things evolve.
What is Gousto doing to protect against Coronavirus?
We are taking this situation extremely seriously. The Gousto factory completed a BRC Food safety audit and received an A grade. We’re proud to always uphold strict health and safety measures and we have evolved these even further in light of the global pandemic. We’re monitoring the latest advice from the government and will continue to put all necessary measures in place.
Here’s what we’re doing now:
- We have dedicated healthcare workers on-site at our factory to monitor our staff as they come into and leave work.
- Shifts are staggered to enforce social distancing, and hand-washing is monitored at all entries and exits.
- All staff have been fully briefed on the risks of Coronavirus, and anyone feeling unwell or experiencing symptoms is sent home immediately. If this happens, we have contingency plans in place to protect our staff and our customers.
- All areas in our factory are cleaned regularly and thoroughly before, after, and throughout shifts. This includes sanitising the lines at the end of each batch of deliveries.
- Our team is working closely with all suppliers to maintain the quality of our ingredients.
All these decisions were made based on the current guidelines from the NHS, World Health Organisation (WHO) and the European Food Safety Authority to make sure your recipes are delivered safely to your door. We will of course share any updates as things evolve.
Can Coronavirus be spread on food?
We take food safety incredibly seriously here at Gousto, and continue to uphold impeccably high hygiene standards amid the Coronavirus outbreak. Our team is working closely with all suppliers to maintain the quality of our ingredients. According to the latest guidelines from the NHS, World Health Organisation (WHO) and the European Food Safety Authority, it’s highly unlikely that the virus can spread via packages or food. Please visit the NHS website or the European Food Safety Authority website if you are still worried.
We’re also monitoring the evolving advice from the Government and WHO and will continue to put all necessary measures in place.
Can I have a contactless delivery?
Contactless delivery is now standard from all our couriers. You won’t be asked to sign handheld devices and instead the driver will sign on your behalf.
Our couriers will place your Gousto box on the doorstep, ring or knock on the door and then retreat 2 metres away. When you open the door, they will ask for your surname for confirmation. If you’re not home or you’re self-isolating and unable to open the door, they will leave your box in a safe place as per normal safety procedures. If you haven’t already specified a safe space in your delivery instructions, take a look at our article on how to change your address or safe place.
Please note: Delivery instructions must be updated before your cut-off point (at midday, three days before delivery). After this, we are unable to make any changes to your order.
What should I do if a recipe is sold out on the day I want my delivery?
We’re experiencing extremely high demand as we all try to navigate this challenging period. Because of this, there are some days where stock is running low or completely sold out.
The best thing to do is to change your delivery day to later on in the week (Wednesday, Thursday or Friday). Availability varies day by day, so you may find the recipes you’re looking for on a less busy delivery date.
If another day doesn’t work for you and you’re set up on an active subscription, you might have to skip your order for this week. We’re so sorry that we’re unable to give you our usual level of service. Please bear with us during this difficult time.
Is Gousto affected by lockdown?
We're committed to delivering your Gousto box and maintaining a high-quality service. Please bear with us as we navigate lockdown demand, Brexit, and supply chain complications from the global pandemic. We are following the current guidelines from the NHS, World Health Organisation (WHO) and European Food Safety Authority to make sure your recipes are delivered safely to your door. We will of course share any updates as the situation evolves.
How does a delivery day discount work?
When too many people want a box on a particular day, we will offer you the option to change your delivery day for a discount on your next box. This helps our box packers and eases the traffic at our factory.
If you accept our offer, the credit will be applied to your account within the next 2-3 working days.