My Gousto Account
Managing my Gousto account
- How does the coronavirus situation affect Gousto?
- Gousto Welcome Booklet
- Managing my personal information
- How do I see my order history?
- How do I access my Gousto account?
- How do I make sure I receive Gousto’s discount offers?
My Gousto subscription
Managing my Gousto orders
- How should I report an ingredient issue?
- Is the recipe I want really sold out?
- Can I change my mind after I choose my recipes? How do I edit my order?
- What’s the deadline to choose my recipes and edit my order?
- How do I check my order status?
- Why haven’t I received any reminder emails?
Payment
- How does payment work?
- Why was I charged for my first order straight away?
- How do I check how much credit is on my account? How do I check my account balance?
- How do I clear a negative balance from my account?
- Have I been double charged?
- I cancelled my first box, can I get a refund?