Track your box or let us know if it was late or never arrived
- How do I change my safe place?
- What happens to failed deliveries?
- The courier hasn't followed my delivery instructions. What should I do?
- The courier says that my box has been delivered, but I can't find it. What should I do?
- I think my box has been stolen, what should I do?
- Can you send a replacement box?
- My box has arrived open - what should I do?
- My box looks like it's been tampered with- what should I do?
- There was a problem with my delivery - what can you do?
- My box is late - what can you do?
- Where is a suitable safe place?
- What if no one's home for my delivery?
- Can I have my box delivered to a holiday address?
- How do I track my delivery?
- Why can't I change my delivery date/address after the cut off time?
- How do I change or delete my delivery address?
- How do I report a box that hasn't arrived?