Issues With My Order
Quickly solve any ingredient, delivery, recipe card or account related issues!
Delivery Issues
- How do I change my safe place?
- What happens to failed deliveries?
- The courier hasn't followed my delivery instructions. What should I do?
- The courier says that my box has been delivered, but I can't find it. What should I do?
- I think my box has been stolen, what should I do?
- Can you send a replacement box?
Recipe Issues
- Does my delivery day count as a day of shelf life?
- I'm missing a recipe card - how can I make my recipe without it?
- Can I ask for a specific ingredient to be excluded from my box?
- How do you keep my ingredients cold whilst they're being delivered to me?
- Where can I find nutritional information?
- Why are my vegetables in the cool box?
Payment Issues
- How do I change my payment card details?
- Where can I find my credit?
- I think I have been overcharged, what do I do?
- How do I clear a negative balance?
- My payment has failed, what do I do?
- How do I change my payment method?
Subscription Issues
- I've received two boxes this week but only ordered one, why has this happened?
- I don't like the recipes chosen for me. What should I do?
- I didn't choose my recipes - why am I receiving a box?
- Why can’t I add my dietary requirements as pescatarian or plant-based?
- How do I update my dietary requirements?
- How do I pause my subscription?
Marketplace Issues
Recipe Card Issues
- How do I get a new recipe card folder?
- Where can I find allergen information for Gousto recipes?
- How can I use the Gousto Cookbook to view my recipe card?
- I'm missing a recipe card - how do I make my recipe without it?
- I have a missing/wrong/damaged recipe card, how do I report this?
- Can I opt out of receiving physical recipe cards?
Ingredient Issues
- Why do some of my recipes last less than 5 days?
- Why do my ingredients have a short shelf life?
- How do I report an ingredient issue?
- How do I report an issue with ingredients in my box?
- Why do you vacuum pack meat?
- My meat has a strange odour, what do I do?