Issues With My Order
Quickly solve any ingredient, delivery, recipe card or account related issues!
Delivery Issues
- There was a problem with my delivery - what can you do?
- How do I track my delivery?
- My box is late - what can you do?
- How do I change my safe place?
- The courier hasn't followed my delivery instructions. What should I do?
- The courier says that my box has been delivered, but I can't find it. What should I do?
Ingredient Issues
- How do I report an ingredient issue?
- Why do my ingredients have a short shelf life?
- Why have I received a substitute ingredient?
- I received the wrong recipes in my box, what do I do?
- Why do some of my recipes last less than 5 days?
- Why do you vacuum pack meat?
Recipe Issues
- How do you keep my ingredients cold whilst they're being delivered to me?
- Does my delivery day count as a day of shelf life?
- Can I ask for a specific ingredient to be excluded from my box?
- Where can I find nutritional information?
- Why are my vegetables in the cool box?
- Where can I find the use-by dates for my recipes?
Subscription Issues
- I didn't choose my recipes - why am I receiving a box?
- How do I cancel my subscription?
- I cancelled my subscription but a box is still coming - why?
- I've received two boxes this week but only ordered one, why has this happened?
- My box has been confirmed, but I don't like the recipes. Can I change this?
- I don't like the recipes chosen for me. What should I do?
Payment Issues
- How do I change my payment card details?
- My payment has failed, what do I do?
- How do I change my payment method?
- Why have you taken payment for my first box straight away?
- Where can I find my credit?
- I have credit on my account - why is this not showing at checkout?