Payment Troubleshooting
Find out what you can do if you have problems with your payment
- When do you take payment for my box?
- Why was I charged for my first order straight away?
- The payment is showing as 'pending' but I've cancelled my box. Why is this?
- I have been incorrectly charged for my order
- Have I been double charged?
- How do I clear a negative balance from my account?
- Can I get a receipt of my previous orders?